Approach

Approach to Service

We take pride in providing reliable, responsive, high quality service. Moreover, we measure our success by the results we achieve, the value we deliver and the relationships we build.

Client Focused

With AdminSure, you receive personalized service from a dedicated team of specialists who are assigned to your Program. They are familiar with your organization, its priorities and its needs. You can stay closely involved, or simply set guidelines and attend to other matters while we take care of the details.

Results Oriented

Your priorities become our mission. It may be that your main concern is spending no more than is necessary on your program, or fighting fraud and abuse, or promoting good will with the public, or taking care of your employees. Or, it may be that all of these things matter. Whatever your goals are, we work diligently to accomplish the desired results.

Good Communication

Your AdminSure representatives keep you informed about important developments in your Program. At the same time, they respond promptly to your requests and inquiries. You are kept in the loop for all things that matter to you. As good communication is the linchpin of a well-run Workers’ Compensation or Liability Program.

Solid Qualifications

Our people are well qualified – through their education, training and experience – to administer Workers’ Compensation and Liability Programs. They are properly certified according to State regulations. Continuing education keeps their knowledge up-to-date. Ongoing training sharpens their skills and enhances their professionalism.

Robust Systems

Carefully designed systems provide the support our people need to perform their jobs properly and efficiently. These systems include quality controls that ensure timely and accurate results. Documented standards, close supervision and internal audits produce a consistently high level of service, day-in and day-out.

Ethical Standards

Two standards we hold dear are integrity and transparency. Integrity is doing the right thing when nobody is watching. Transparency is being open and honest in both word and action. We incorporate these qualities into our daily operations as a matter of principle, in accordance with our commitment to being steadfast, reliable and trustworthy.

Strong Stewardship

As Third Party Administrators, we are fiduciary agents, authorizing expenditures and managing sensitive financial, medical and personal information for your organization. To ensure this responsibility is fulfilled with the utmost care, we employ stringent protocols to achieve high levels of accuracy, privacy and security.

Professional Conduct

Finally, we know that our conduct can have an impact on your public and employee relations. As such, it is our policy to treat everyone with courtesy and respect. Furthermore, it is our policy to conduct business with integrity, honesty and fairness at all times, in all situations.

Personal Service

Well aware that ours is a people business, we know there is no substitute for personal service. We work closely with clients, forming working partnerships with them to understand their unique needs.

What does working partnership mean to us? It means clients come first and foremost in importance. It means we care about them and the well-being of their organizations. And, it means we are successful only when their Risk Management Programs are successful.

Furthermore, a working partnership is one that withstands the test of time. Since our founding in 1982, we have provided reliable, high quality service without interruption. In that time, hundreds of TPAs have come and gone. Only a few have been around as long we have.

Not only has the company been there for our clients over the years, so too have our employees. By treating them well, providing the support they need, and creating a good working environment, we have achieved one of the lowest employee turnover rates in the industry.

Finally, in focusing on quality service rather than unbridled growth, we have kept our commitment to existing clients. This runs counter to the industry trend of “growing at all costs” which, unfortunately, often leads to diluted or diminished services.

The upshot is that close working relationships between a TPA and its clients positively impact Workers’ Compensation and Liability Programs.

Quality Control

AdminSure is a quality oriented company where services are performed to the highest standards. People, systems, procedures, management – all play a role – and nothing is taken for granted.

Since our people are at the heart of our quality control efforts, we invest heavily in their training and education. They are instilled with a service orientation that emphasizes responsiveness and follow through. Reasonable workloads give them time to do the job properly.

Our information systems include extensive automation features that prevent or catch errors. Similarly, our operating procedures, refined by decades of experience, include quality control measures that guarantee consistent, accurate, high quality results.

Because our managers typically carry no caseloads and oversee no more than seven full-time professional employees, they are able to function as a backstop and safety net:

Covering for absentees and/or hiring/assign a “Temp”.
Giving direction on cases.
Supervising work-in-progress.
Conducting internal audits.
Approving high value transactions.

Periodic reviews of our quality assurance processes ensure that our efforts remain effective. Internal and third party audits determine what, if any, improvements are needed.